Returns & Refunds
We hope you love your item(s) as much as we do, but if for any reason you are not completely satisfied you have 28 days from delivery to return the goods back to us.
Change your mind?
If you've changed your mind and wish to return an item, you will be responsible for the cost of returning the goods to us. You will remain responsible for any and all returned goods until they reach our warehouse, and so please use an appropriate service that insures you if the item becomes damaged or lost as we can't refund you in these circumstances.
Returned items must be received into our warehouse within 28 days of delivery, and in resalable condition. All returns must be in unused, perfect condition and in original manufacturer packaging, items must not have been partly or fully assembled.
To start a return, you can contact us at contact@opulentco.co.uk.
Damaged or faulty items
Although we do our very best to ensure all items are quality checked before they are dispatched, occasionally a product may be found to have a fault, or damage from transit. For reference, these faults or damage are where the product is deemed not fit for its intended purpose or has a manufacturing defect.
It’s essential that you check your order thoroughly for any damage, faults or missing parts as soon as it arrives. If you find something wrong, please notify us within 48 hours of delivery via email to contact@opulentco.co.uk
, with a detailed description of the fault and provide multiple supporting images that clearly show the issue.
Please keep the item safe and in its original packaging while we work with the manufacturer and/or yourself to arrange a solution. It may be possible to send a furniture repair specialist to assess and repair your item. Otherwise we will arrange for a collection of the faulty product and a partial refund, or a replacement if there is available stock.
Order cancelations
As per the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are resident within the UK, you can cancel your order within 14 days.
This cancellation right does not apply to 'Made To Order' or personalised goods. The period ends 14 days after the day on which the goods are delivered to your chosen delivery address. This applies where orders have already been dispatched.
For any orders outside the 14-day period, please refer to our returns policy.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@opulentco.co.uk.